FAQs

1. What brands of car parts do you specialize in?

We specialize in car parts for Volkswagen (VW) and Audi, but we also carry a wide range of parts for other leading automotive brands.

2. Are the parts you sell genuine or aftermarket?

We offer both genuine OEM (Original Equipment Manufacturer) parts and high-quality aftermarket parts. Each product listing specifies whether the part is genuine or aftermarket.

3. How do I know if a part is compatible with my vehicle?

You can use our vehicle compatibility tool on the website or contact our customer support team for assistance. Our experts will ensure you get the right part for your make and model.

4. What is your return policy?

We offer a hassle-free return policy for most products. If you receive a part that is incorrect or defective, you can return it within the specified return window for a refund or exchange. Please refer to our Return Policy page for more details.

5. Do you provide installation support or guides?

While we do not offer direct installation services, we provide detailed product descriptions, specifications, and installation guidelines where applicable. Additionally, our support team can answer basic questions related to installation.

6. How long does shipping take?

Shipping times depend on your location and the selected shipping method. Most orders are processed within 1-2 business days. You can track your order through your account on our website.

7. Do you ship internationally?

Yes, we ship to a wide range of international locations. Shipping rates and times vary based on the destination. Please check our Shipping Policy for details.

8. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment options. For a full list of payment methods, please visit our Payment Information page.

9. How do I contact customer support?

You can contact our support team via email, phone, or live chat. Visit the Contact Us page on our website for more details.

10. Do you offer bulk discounts for mechanics or auto shops?

Yes, we provide special pricing and bulk discounts for mechanics, repair shops, and businesses. Please contact us directly to inquire about bulk orders and discounts.

If you have any further questions, don’t hesitate to reach out. We’re here to help you get the parts you need to keep your vehicle running smoothly.